Privacy Policy

Last updated: 25 August 2026

Axiom Financial ("Axiom", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our mortgage broking and finance services and our website.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

The personal information we collect depends on your dealings with us and the services you request. It may include:

• your name, date of birth and contact details;

• residential and mailing addresses;

• identification information, such as driver's licence or passport details;

• employment and income information;

• information about your assets, liabilities, expenses and financial position;

• bank statements, payslips, tax returns and other financial documents;

• information about existing and proposed loans and credit facilities;

• information relevant to assessing your finance requirements;

• credit-related information where permitted by law;

• information about properties you own, are purchasing or are considering purchasing;

• details you provide through our website, enquiry forms, telephone calls, emails, meetings or other communications; and

• any other information reasonably necessary for us to provide our services.

Where required or authorised by law, we may also collect government-related identifiers and other information necessary to verify your identity.

2. How we collect personal information

We generally collect personal information directly from you when you:

• contact us about finance or mortgage broking services;

• complete an enquiry or application form;

• communicate with us by telephone, email, online meeting or in person;

• provide documents or information during a finance application;

• use our website; or

• otherwise engage with Axiom Financial.

We may also receive personal information from third parties where appropriate and permitted by law, including:

• your spouse, partner or co-applicant;

• lenders and other credit providers;

• mortgage aggregators and associated platforms;

• credit reporting bodies;

• accountants, solicitors, conveyancers and financial advisers;

• real estate agents and property professionals;

• referral partners;

• government agencies or identity verification providers; and

• other service providers involved in assisting with your finance application.

Where practicable, we will collect personal information directly from you.

3. Why we collect and use your information

We may collect, hold, use and disclose personal information for purposes including:

• understanding your financial objectives and requirements;

• providing mortgage broking and finance-related services;

• assessing and assisting with potential lending options;

• preparing, submitting and managing finance applications;

• communicating with lenders, aggregators and other parties involved in your application;

• verifying your identity;

• meeting responsible lending, compliance, record-keeping and other legal obligations;

• responding to enquiries and providing customer service;

• maintaining our business records and systems;

• improving our services and website;

• managing our relationships with clients and referral partners; and

• communicating with you about services that may be relevant to you, where permitted by law.

We will only use or disclose personal information for purposes permitted by law.

4. Disclosure of personal information

To provide our services, we may disclose personal information to relevant third parties, including:

• banks, non-bank lenders and other credit providers;

• our mortgage aggregator and associated service providers;

• credit reporting bodies;

• identity verification providers;

• valuers;

• lenders mortgage insurers;

• solicitors, conveyancers and settlement service providers;

• accountants and other professional advisers;

• technology, data storage, document management, CRM and communications providers;

• contractors and service providers who assist us in operating our business;

• government, regulatory or law enforcement bodies where required or authorised by law; and

• other parties where you have consented to the disclosure or where disclosure is otherwise permitted by law.

We only disclose information where reasonably necessary for the relevant purpose or where otherwise authorised or required by law.

5. Credit-related information

In connection with assisting you to obtain finance, credit-related information may be collected, used or disclosed as permitted by applicable privacy and credit reporting laws.

This may include information relating to your credit history, existing credit facilities, repayment history, credit applications and other information relevant to a credit assessment.

Where applicable, lenders and credit providers may obtain credit reports or other credit information from credit reporting bodies as part of their assessment of an application.

6. How we hold and protect personal information

We may hold personal information electronically and, where applicable, in physical records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored using secure third-party technology and cloud-based service providers used in connection with our mortgage broking and business operations.

When personal information is no longer required to be retained for legal, regulatory or business purposes, we take reasonable steps to securely destroy or de-identify it.

7. Overseas disclosure and storage

Some technology, cloud storage, communications or other service providers used by Axiom Financial may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will handle the disclosure in accordance with applicable Australian privacy requirements.

[Before publishing: confirm whether Axiom or its service providers are likely to disclose personal information to overseas recipients and, where practicable, identify the relevant countries.]

8. Website information and cookies

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and interactions with the website.

Our website and third-party services used on the website may use cookies and similar technologies for functionality, analytics, security and marketing purposes.

You can generally manage cookies through your browser settings, although disabling some cookies may affect website functionality.

9. Marketing communications

Where permitted by law, we may use your contact details to provide information about Axiom Financial's services or other information we believe may be relevant to you.

You can opt out of marketing communications at any time by using the unsubscribe function provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from contacting you where necessary in connection with services you have requested.

10. Accessing or correcting your personal information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access or making a correction.

In some circumstances, Australian privacy law may permit us to refuse access. If this occurs, we will generally explain the reason for the refusal where required by law.

11. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review your complaint and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to refer your complaint to an applicable external dispute resolution scheme and/or the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may contain links to websites operated by third parties.

Axiom Financial is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.

The current version will be published on our website and will show the date it was last updated.

14. Contact us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Axiom Financial
Legal entity: Axiom Financial Pty Ltd
ABN: 32697977487
Email: admin@axiomfinancial.com.au
Website: axiomfinancial.com.au